Terms of Service

Introduction and Parties

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and VoiceForge Pro ("Company", "we", "us", or "our"), governing your access to and use of the VoiceForge Pro platform, website located at voiceforge.pro, and all associated services, features, and content (collectively, the "Platform").

VoiceForge Pro is a software-as-a-service (SaaS) platform that enables businesses to deploy artificial intelligence-powered voice agents on real telephone numbers to handle inbound calls, qualify leads, capture caller data, and perform related business communication functions.

If you are accessing or using the Platform on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

Eligibility and Account Registration

2.1 Age and Capacity. You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Platform.

2.2 Business Use. The Platform is intended for business use only. You represent that you are using the Platform for commercial or professional purposes and not as a consumer for personal, household, or family use.

2.3 Account Registration. To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date.

2.4 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at hello@voiceforge.pro if you suspect unauthorised access.

2.5 One Account Per Entity. You may not create more than one account per legal entity without our prior written consent.

Subscription Plans and Payment

3.1 Plans. The Platform is offered on a subscription basis across multiple tiers as described on our pricing page. Features, usage limits, and pricing vary by plan.

3.2 Free Trial. We may offer a free trial period. At the end of any free trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

3.3 Payment. By subscribing to a paid plan, you authorise us or our payment processor to charge your designated payment method on a recurring basis. All payments are in USD unless otherwise stated.

3.4 Price Changes. We will provide at least 30 days' notice of any price increase via email to your registered address. Continued use after the effective date constitutes acceptance of new pricing.

3.5 Refunds. All subscription fees are non-refundable except as required by applicable law. If you cancel, you retain access until the end of your current billing period.

3.6 Taxes. All prices are exclusive of applicable taxes, including VAT. You are responsible for all taxes applicable to your use of the Platform.

3.7 Late Payment. If payment is not received when due, we reserve the right to suspend or terminate your access without notice.

Permitted Use and Acceptable Use Policy

4.1 Licence Grant. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes.

4.2 Permitted Use. You may use the Platform to deploy AI voice agents, receive and process inbound calls, configure agent behaviour, access call summaries and analytics, and integrate call data with your business systems via webhooks and APIs.

4.3 Prohibited Use — You must not:

• Engage in any fraudulent, deceptive, misleading, or illegal activities;
• Make or facilitate unsolicited marketing calls in violation of PECR, GDPR, TCPA, or equivalent regulations;
• Impersonate another person, company, or organisation without lawful authority;
• Collect personal data from callers without their knowledge or in violation of data protection law;
• Reverse engineer, decompile, or attempt to derive the source code of the Platform;
• Resell, sublicence, or transfer access to the Platform without our prior written consent;
• Use the Platform in any jurisdiction where such activity is prohibited by law;
• Circumvent any technical measures or access controls;
• Use the Platform in connection with any activity for which you lack required licences or authorisations.

4.4 Compliance with Laws. You are solely responsible for ensuring your use of the Platform complies with all applicable laws and regulations in every jurisdiction where you deploy AI voice agents.

4.5 Call Recording Compliance. You are responsible for obtaining all legally required consents before recording calls. Legal requirements vary by jurisdiction and we accept no liability for your failure to comply.

Telephone Numbers and Telephony Services

5.1 Number Provisioning. Telephone numbers available through the Platform are provisioned via third-party telephony providers including Twilio Inc. These numbers are licensed to you for use during your subscription and are not sold to you.

5.2 Number Availability. We do not guarantee the availability of any specific number or area code. Numbers are allocated on a first-come, first-served basis.

5.3 Number Portability. You may not port numbers provisioned through the Platform to another provider without our prior written consent.

5.4 Number Reclamation. If your subscription is suspended or terminated, we reserve the right to reclaim any telephone numbers provisioned to your account with reasonable advance notice.

5.5 Regulatory Compliance. Use of telephone numbers is subject to the regulations of the relevant national telecommunications authority. You are responsible for compliance with all such regulations.

Artificial Intelligence Features

6.1 AI Limitations. You acknowledge that AI outputs may be inaccurate, incomplete, or inappropriate; that AI agents may misunderstand caller intent; and that the Platform should not be used as the sole means of handling any matter involving legal, medical, financial, safety, or emergency decisions.

6.2 Your Responsibility for Agent Configuration. You are solely responsible for configuring your AI voice agents, including system prompts, knowledge base, conversational flows, and operational parameters. We accept no liability for harm arising from your agent configuration.

6.3 No Emergency Services. AI voice agents deployed through the Platform must not be held out as capable of connecting callers to emergency services. Emergency calls must always be routed to human operators or official emergency services.

6.4 Human Oversight. We strongly recommend maintaining human oversight of all AI agent interactions and implementing appropriate escalation pathways to human operators for complex, sensitive, or high-risk matters.

6.5 Third-Party AI Providers. AI functionality is powered by third-party providers including OpenAI, Anthropic, and ElevenLabs. We reserve the right to modify AI providers at any time and do not guarantee continuity of any specific AI model or voice.

Data and Call Content

7.1 Call Data Ownership. As between you and us, you own all call recordings, transcripts, and summaries generated through your use of the Platform, subject to our licence as described below and in our Privacy Policy.

7.2 Data Licence to Us. You grant us a limited, non-exclusive, royalty-free licence to process, store, and use call data generated through your account solely for the purposes of providing and improving the Platform, generating summaries and analytics, complying with legal obligations, and investigating suspected breaches of these Terms.

7.3 Data Retention. We will retain call data in accordance with our Privacy Policy and applicable law. You are responsible for exporting any call data you require before termination of your account.

7.4 Personal Data. Your use of the Platform will involve processing personal data of callers and other individuals. Please refer to our Privacy Policy and Data Processing Agreement for further information.

Intellectual Property

8.1 Our IP. The Platform, including all software, algorithms, user interfaces, trademarks, logos, and content created by us, is and remains the exclusive property of VoiceForge Pro and our licensors. Nothing in these Terms transfers any ownership of our intellectual property to you.

8.2 Your IP. You retain all intellectual property rights in content you provide to us, including agent configurations, system prompts, and business information. You grant us a limited licence to use such content solely for the purpose of providing the Platform to you.

8.3 Feedback. If you provide feedback, suggestions, or ideas regarding the Platform, you grant us an irrevocable, perpetual, royalty-free licence to use, implement, and incorporate such feedback without any obligation to you.

8.4 Brand Use. You may not use our name, logo, or branding without our prior written consent, except that Agency plan subscribers may white-label the Platform in accordance with their plan terms.

Confidentiality

Each party may receive confidential information of the other party in connection with the Platform. Each party agrees to keep all confidential information strictly confidential, not to disclose it to third parties without prior written consent, to use it only for the purposes of these Terms, and to protect it with at least the same degree of care it uses to protect its own confidential information.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed; or (d) must be disclosed by law or regulatory requirement.

Warranties and Disclaimers

10.1 Our Warranties. We warrant that we have the right and authority to enter into these Terms; that the Platform will be provided with reasonable skill and care; and that we will use commercially reasonable efforts to maintain Platform availability.

10.2 Your Warranties. You warrant that you have the right and authority to enter into these Terms; that your use of the Platform will comply with all applicable laws; and that you have obtained all necessary consents for the processing of personal data through the Platform.

10.3 Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

11.1 Exclusion of Consequential Loss. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).

11.3 Consumer Rights. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless VoiceForge Pro and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Platform in violation of these Terms;
• Your violation of any applicable law or regulation;
• Your processing of personal data without lawful basis or required consents;
• Any content or configuration provided by you;
• Any claim by a third party (including callers) arising from your use of AI voice agents;
• Your infringement of any third-party intellectual property rights.

Suspension and Termination

13.1 Termination by You. You may terminate your subscription at any time by cancelling through your account dashboard. Termination takes effect at the end of your current billing period.

13.2 Termination by Us. We may suspend or terminate your account immediately, without notice or liability, if you materially breach these Terms, fail to pay any amount due, we are required to do so by law, or we reasonably believe your use of the Platform poses a risk to us, other users, or third parties.

13.3 Effect of Termination. Upon termination, your access will cease, telephone numbers may be reclaimed, and we will retain your data for the period specified in our Privacy Policy. Provisions that by their nature should survive termination will do so, including Sections 8, 9, 10, 11, 12, and 15.

13.4 Data Export. Following termination, you may request an export of your data within 30 days. After this period, we may delete your data in accordance with our Privacy Policy.

Modifications to the Platform and Terms

14.1 Platform Changes. We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time. We will use reasonable efforts to provide advance notice of material changes.

14.2 Changes to Terms. We reserve the right to modify these Terms at any time. We will notify you of material changes by email to your registered address or by posting a notice on the Platform. Your continued use of the Platform after the effective date of any modification constitutes acceptance of the revised Terms.

Governing Law and Dispute Resolution

15.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

15.2 Jurisdiction. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising under or in connection with these Terms.

15.3 Informal Resolution. Before commencing any formal legal proceedings, the parties agree to attempt to resolve any dispute informally by contacting hello@voiceforge.pro and engaging in good-faith negotiations for a period of at least 30 days.

General Provisions

16.1 Entire Agreement. These Terms, together with our Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and us regarding the Platform.

16.2 Severability. If any provision of these Terms is found to be unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

16.3 Waiver. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

16.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure. Neither party shall be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including acts of God, pandemic, governmental actions, or telecommunications failures.

16.6 Notices. Notices to us should be sent to hello@voiceforge.pro. Notices to you will be sent to the email address registered on your account.

Contact

VoiceForge Pro

General enquiries: hello@voiceforge.pro

Website: voiceforge.pro

VoiceForge Pro is operated by: Y.K Studio 22 LTD